Qingdao Linghan Industry and Trade Co., Ltd has fully upgraded its global after-sales service system recently, aiming to provide more efficient technical support for overseas buyers who purchase Hat Ironing Machine, Hat Shaping Machine, full-line Hat Making Equipment, intelligent Automatic Hat Equipment, precision Cap Peak Bending Machine and integrated Hat Ironing & Shaping Equipment. The brand-new service system covers pre-sales testing, mid-sales guidance and long-term after-sales maintenance, solving all production worries for global hat manufacturers.
In the pre-sales stage, Linghan provides free sample testing service. Customers can send their hat fabrics and finished samples, and our technical department will conduct trial production on Hat Ironing Machine and Hat Shaping Machine, recording the best temperature, steam and pressing parameters to provide exclusive production schemes. For customers building new production lines, engineers will match reasonable combinations of Cap Peak Bending Machine and Hat Ironing & Shaping Equipment according to daily output and workshop layout, forming complete customized Hat Making Equipment solutions.
During delivery, professional technical personnel provide one-on-one remote video installation and operation training for intelligent Automatic Hat Equipment. Detailed English operation manuals, spare parts lists and fault troubleshooting guides are delivered together with machines, enabling operators to master equipment operation quickly without offline training. After delivery, Linghan sets up a 24-hour online technical support team responding to customer fault feedback in real time.
A global spare parts warehouse reserve plan has also been launched. Core wearing parts for all models of Hat Ironing Machine, Hat Shaping Machine, Cap Peak Bending Machine and Hat Ironing & Shaping Equipment are stored in bulk, realizing fast international logistics delivery and shortening parts waiting time for overseas factories. In addition, regular seasonal follow-up calls are arranged to check equipment operation status and offer regular maintenance suggestions to extend machine service life.
Up to now, the upgraded service system has covered more than 30 countries in Asia, Europe, the Middle East and America, greatly improving customer satisfaction and repurchase rate. Linghan states that it will continuously improve supporting services around Hat Making Equipment, and keep upgrading the performance of Hat Ironing Machine, Hat Shaping Machine, Automatic Hat Equipment, Cap Peak Bending Machine and Hat Ironing & Shaping Equipment, building a long-term reliable partner for global hat manufacturing enterprises.
